Hi Rj Sahriar, We’re making some updates to Xoom and the Xoom User Agreement, including changes to: 1) the U.S. arbitration provision in the user agreement that affects how claims you and PayPal have against each other are resolved, 2) the availability of the domestic mobile reload service in the U.S., 3) the fees charged for mobile reloads from the U.S., and 4) certain contact information.
We’re letting you know now, but these changes won’t be effective until December 15th, 2022. You can also view these changes on our Xoom Policy Updates page. More specifically, these changes concern: - Revising the U.S. arbitration provision to be consistent with PayPal’s arbitration provision. Xoom’s arbitration provision has been revised to:
- modify the process to provide a notice of dispute, including a 45-day period for you and PayPal to informally resolve potential claims;
- update provisions regarding the use of the American Arbitration Association (“AAA”) for arbitrations, the AAA’s rules, as well as the process for conducting arbitrations;
- add provisions regarding frivolous claims and the award of attorneys’ fees and costs; and
- update the timing, process, and procedure to opt-out of arbitrations.
- Removing the option for domestic mobile phone reload service from the United States. U.S. customers will still be able to purchase DT One mobile reloads for beneficiaries in eligible countries outside of the U.S.
- Changing the Xoom fee for mobile phone reloads from the U.S. to $0.99 per reload when sending $10.00 USD or less. For reloads from the U.S. sending more than $10.00 USD, there will be a Xoom fee of $1.99 per reload.
- Updated Xoom and other address/contact information.
As always, you can view the Xoom User Agreement and other Xoom policies in your Xoom app or by visiting Xoom.com and clicking ‘Legal’ at the bottom of the page.
If you have questions about this change or your Xoom account, please don’t hesitate to get in touch with us.
Thank you for being a Xoom customer.
Sincerely, Xoom, a PayPal service | 
No comments:
Post a Comment